![]() ![]() I was advised that as the account is now fully suspended in order to restore services the total past due balance of the $666.06 is required to post to the account. : Thank you for patiently waiting.Christiane, I was able to speak with my management to see what options we may have available to restore services. I have no other mode of contact so I am jus at my laptop while you review. : I was making sure that I did not lose you as the above statement did not seem completed. Christiane : please and thanks Jessica E. Please give me another moment to review your account to see what I can recommend. : I understand that an interruption of service is upsetting. : Please give me a minute or two to review your account. : I can certainly understand your frustration. Christiane : I am trying to get our service back on and will try anything you suggest Jessica E. Please give me a moment to review, so I am able to assist you. : I see that you have described your concern. Can we pay that much and have our phones restored and pay the balance next week when my husband gets paid? We would be very very greatful… Christiane Jessica E. In the mean time I have left $60 in my husband account and moved the rest of all cash we have for the next 10 days in my account. I tried to pay a partial on payexpress but your system can’t let me (only the full amount). We will not have the full $xxx.70 amount dues until later next week. I can’t call school, carpools, emergencies, etc. I didn’t realize my husband had not been able to pay last cycle and now we are completely cut off from everything and the kids have no phone services and ride city buses. With four kids, we do our best but live pay-check to pay check on one salary. Like most large families we have a lot of bills. We had a number of family emergencies last month-our home computer died completely, and breaks and other suspension issues on a car had to be taken care of. As you can see our services have been suspended. Undenounced to me our phone bill is passed dues 2 payments. May I please have a moment to review your reason for chat today? Christiane : Hello, We are a family of 6 with 5 phones on account ***** under my husband’s name Dennis *****. AT&T : Thank you for using AT&T Chat Services. so many I depend on and that depend on me on my phone at ***** Can you help? What can I do to let ATT take my hafl payment for a few days of restored service until my husbands next pay check Jan 30 when we will pay the rest in full? Christiane (cmpage) _ Transcript Reference Number: ***** DATE/TIME: 06:03:22 Your chat transcript: PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted. The plan offers unlimited free roaming and long distance calling to long distance numbers in the United States.Hi, Offered to pay all I could right now (about 1/2 of what is owed unbenounced to me as none of the warnings came to me) but ATT will not restore service untill full pay of past dues even if I give the hardship temporary family constraints we face. Free Roaming and Long Distance in the United States This plan allows for unlimited voice minutes that can be used anytime, 24 hours a day. ![]() The data expires if it is not used in the next month. Unused data in one month rolls over to the next month. Users of this plan also get unlimited calling to Mexico. ![]() This plan also features unlimited data, but data speeds may be slowed after 22GB of data usage. The AT&T GoPhone Unlimited Plan is an individual prepaid cell phone plan offered by AT&T that offers unlimited nationwide calling, unlimited text messaging, and unlimited texting to Mexico, Canada, and 100 other countries. ![]()
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